Personal Data Protection
jqkclub Players
jqkclub is committed to protecting the personal information of every Malaysian player. This policy explains transparently how we collect, process, store and use your data in line with international data protection practices.
DATA PROTECTION PRINCIPLES
Our Commitment to Your Privacy
Every aspect of data management at jqkclub is built on six core principles that ensure your information remains secure and is used responsibly at all times.
Layered Data Security
Your personal and financial information is protected using 256-bit SSL encryption and layered security protocols that meet international standards. No unauthorised access is permitted at any level.
Full Account Control
Players have the right to access, update and request deletion of their personal information at any time. You hold full control over the data you share with us through the jqkclub account portal.
No Sale of Data to Third Parties
jqkclub has never and will never sell, rent or transfer player personal information to any third party for marketing purposes without your explicit consent.
Secure Data Storage
All account records, transaction history and verification information are stored on protected servers with multi-factor authentication. Data is retained only for as long as required under legal and licensing obligations.
International Licensing Compliance
jqkclub operations are governed by international licensing that requires strict compliance with privacy and data protection policies. All processing of personal information is carried out within the prescribed regulatory framework.
24/7 Privacy Support
Any questions or concerns regarding your privacy and personal data can be directed to our customer support team, which operates 24/7 in Malay and English via live chat and email.
1. Introduction and Scope of This Policy
jqkclub ("we", "our platform") is an online betting and casino platform operator running under international licensing, intended exclusively for adult players aged 21 years and above in Malaysia. We understand that the privacy and security of personal information is a priority for every player.
This Privacy Policy explains in detail how jqkclub collects, uses, stores, discloses and protects your personal information when you use the website jqkclub.run, register an account, make transactions, or interact with any service we offer.
By registering an account or continuing to use the jqkclub platform, you acknowledge that you have read, understood and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, please contact us or stop using this platform.
2. Types of Information We Collect
jqkclub collects various types of information depending on how you interact with our platform. In general, this information falls into three main categories:
Account Registration Information
- Full name as per MyKad or a valid identification document
- Active email address for communication and verification purposes
- Registered Malaysian mobile phone number
- Date of birth to verify that the player is 21 years of age or above
- Chosen username and password (passwords are stored in encrypted form)
Identity Verification Information (KYC)
- Copy of identity card (MyKad) or valid passport
- Document verifying current residential address
- Additional information required under licensing and risk control requirements
Transaction and Financial Information
- E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) for processing deposits and withdrawals
- DuitNow and FPX account information for online banking
- Crypto wallet addresses (USDT, BTC, ETH) if you use crypto payment methods
- Deposit and withdrawal history records
Technical and Usage Information
- IP address and general geographic location
- Device type, operating system and browser used
- Game activity logs and betting records
- Session data, including login and logout times from the platform
3. Purpose of Processing Your Information
The information we collect is used solely for legitimate purposes related to the operation of the jqkclub platform, including:
- Account management: Verifying your identity, creating and maintaining your player account, and processing account-related requests
- Transaction processing: Facilitating deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
- KYC and AML compliance: Meeting Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by the licensing body
- Bonus and promotion management: Calculating and distributing bonus eligibility such as the 100% welcome bonus up to RM888 and VIP programme
- Customer support: Assisting with your enquiries and complaints via live chat and email 24/7
- Platform security: Detecting and preventing fraud, unauthorised access and activities that breach the terms of use
- Responsible gambling: Monitoring gameplay patterns to identify players who may need assistance or betting limits
- Service communications: Sending important notifications relating to your account, transaction confirmations and policy updates
4. Information Sharing and Disclosure
jqkclub does not sell, rent or transfer player personal information to third parties for marketing or commercial purposes. However, in certain limited situations, we may need to share information with the following parties:
- Payment processors and gateways: Transaction information that must be shared with payment processors such as e-wallet providers, FPX partner banks and crypto platforms to complete your financial transactions
- Game software providers: Limited technical data required by game providers working with us to ensure game functions run smoothly and securely
- Regulatory authorities: Information required by international licensing authorities, law enforcement bodies or judicial authorities based on a legally valid request
- Technical service providers: Companies that assist us in operating technical infrastructure, including server services and cybersecurity, subject to strict confidentiality agreements
In all cases of data sharing, jqkclub ensures that the receiving party is bound by confidentiality and security obligations equal to or stricter than this policy.
5. Data Security Measures
The security of your personal information is our technical priority. jqkclub implements multiple layers of security to ensure your data remains protected at all times:
- 256-bit SSL encryption for all data transmitted between your device and our servers
- Data encryption at rest (at-rest encryption) for all records stored in our database
- Two-factor authentication (2FA) available for all player accounts as an additional security layer
- Continuous monitoring of threats and unusual activity at all times
- Role-based access controls ensuring that only authorised staff can access sensitive player information
- Regular security audits by independent third parties to identify and address system vulnerabilities
- Clear incident response procedures in the event of any data security breach
While we implement comprehensive security measures, no system is entirely perfect. We encourage players to use strong passwords, not share login credentials, and contact us immediately if you suspect any suspicious activity on your account.
6. Your Rights as a Player
As a jqkclub player, you have certain rights regarding your personal information. We respect these rights and will process your requests within a reasonable timeframe:
- Right of Access: You have the right to request a copy of the personal information we hold about you
- Right of Rectification: You may ask us to update or correct information that is inaccurate or outdated
- Right of Erasure: In certain circumstances, you may request deletion of your personal information, subject to our record retention obligations under the law
- Right to Object: You have the right to object to the processing of your information for direct marketing purposes
- Right to Restrict Processing: You may ask us to limit how we use your information in certain situations
- Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another platform
To exercise any of the above rights, please contact our customer support team via live chat or email at . We will verify your identity before processing any data-related request.
7. Cookies and Tracking Technologies
jqkclub.run uses cookies (cookies) and similar tracking technologies to improve the user experience and ensure platform functions run correctly. The following are the types of cookies we use:
- Essential Cookies: Required for basic website operations, including login session authentication and security. These cookies cannot be disabled without affecting platform functionality
- Performance Cookies: Collect information about how you use our platform to help us improve performance and user experience
- Functional Cookies: Allow the platform to remember your preferences such as language, display settings and login information for ease of use
- Analytics Cookies: Used to analyse usage patterns in aggregate to help us understand player needs and improve our services
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality and your experience on the jqkclub platform.
8. Privacy Relating to Payments and Crypto
jqkclub accepts various payment methods including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies namely USDT, BTC and ETH. Each payment method has its own privacy considerations:
E-wallet and FPX Payments
Transactions via Malaysian e-wallets and FPX are processed through a secure payment gateway. Your e-wallet account information is used solely to complete deposit (minimum RM50) and withdrawal (minimum RM50) transactions and is not permanently stored in our system.
Crypto Payments
For players who choose to use crypto, the wallet address you provide is the information we store to facilitate transactions. Although the blockchain itself is public, jqkclub ensures your account information remains confidential within our system.
9. Data Retention Period
jqkclub retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Specifically:
- Active account data: Retained for the duration your account is active and for a set period after account closure in accordance with licensing requirements
- Financial transaction records: Retained for the minimum period required by laws relating to anti-money laundering and regulatory requirements
- Activity logs: Kept for a defined period for security purposes, dispute resolution and fraud analysis
- Customer support information: Retained to enable us to provide better service and resolve any disputes that may arise
When information is no longer needed, we will securely delete or anonymise it in accordance with established data disposal procedures.
10. Policy Changes and How to Contact Us
jqkclub reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or service improvements. Any material changes will be communicated to players via:
- Notifications displayed on the jqkclub.run website
- Email notification to the address registered with your account
- In-platform notification during your next login session
Continued use of the jqkclub platform after such changes take effect will be considered as your acceptance of the updated version of the Privacy Policy.
If you have any questions, concerns or wish to exercise your rights relating to personal data, the jqkclub customer support team can be reached via live chat available 24/7 or through our support email at:
Our support operates in Malay and English at all times to ensure every enquiry you make receives proper attention.
Ready to Get Started with jqkclub?
You now have a better understanding of how jqkclub protects your data. Register an account today, enjoy a 100% welcome bonus up to RM888, and play with full confidence that your information is always safe with us.